Refund policy
Return Policy
• Due to Hygiene issues, the product can only be returned due to factory defect. There is not a comfort or sleeping satisfaction guarantee, a product that is not suitable to your comfort (i.e. too soft or too hard) is not a fault. BIG Living will interchange the same product or product with same or higher value that has been purchased if the original product is not available
• Orders cannot be amended or voided after confirmation and no refund request will be accepted.
• In case of any dispute, the determination of BIG Living shall be final.
• Due to Hygiene issues, the product can only be returned due to factory defect. There is not a comfort or sleeping satisfaction guarantee, a product that is not suitable to your comfort (i.e. too soft or too hard) is not a fault. BIG Living will interchange the same product or product with same or higher value that has been purchased if the original product is not available
• Orders cannot be amended or voided after confirmation and no refund request will be accepted.
• In case of any dispute, the determination of BIG Living shall be final.